SHIPPING

Zoozhop Aroma understands that getting your item quickly is important, so we make every effort to process your order as fast as we can. Most orders placed Monday-Friday are processed that day and are prepared to ship out on the following business day.

Delivery can be delayed by product availability, further order verification, address issues, and variable delivery conditions. Our warehouse is closed during the weekend and on all major holidays; orders will not ship on those dates. Here’re the shipping details by country:

Please allow 1-3 business days of processing time, for the items to be prepared and sent out for delivery.

Here’re the shipping details by country, our shipping is 100% FREE.

Within the USA – 3-7 business days.

Australia – 4-7 business days.

The United Kingdom – 5-9 business days.

Canada – 7 – 13 business days.

New Zealand – 7 – 14 business days.

The Netherlands – 5 – 9 business days.

Rest of the World – 7 – 15 business days.

FREE RETURNS / RETURN POLICY

Zoozhop Aroma accepts returns or exchanges within the first 15 days of the online purchase date. If you’re not completely satisfied with your order in that time frame, you can email us at returns@zoozhop.com to receive your FREE return label.

Your order must be returned in its original packaging and with all its complementary accessories. Your product must also be returned in the same condition it was received as we do reserve the right to deny a return or proportionately reduce the level of the refund if some of the original accessories are missing or the product has been clearly worn, used or damaged.

ESSENTIAL OILS RETURNS
Unfortunately, our essential oils orders are non-refundable due to the custom nature of the product.


WARRANTY POLICY 

We offer a 3-months warranty from the time of purchase. The warranty is limited to manufacturer’s defects or issues that are a result of a flaw in the product. If you feel your product meets these requirements, please email us at warranty@zoozhop.com with an explanation of the issue, photos of your product, and your order information.

Used products are not covered by the warranty.

CONTACT: 
Zoozhop Aroma,
Address: 11923 NE Sumner ST STE 697592 Portland,
Oregon, 97220, USA
Phone: +1 971 229 4676
Email: hello@zoozhop.com