Zoozhop Aroma understands that getting your item quickly is important, so we make every effort to process your order as fast as we can. Most orders placed Monday-Friday are processed that day and are prepared to ship out on the following business day.
Delivery can be delayed by product availability, further order verification, address issues, and variable delivery conditions. Our warehouse is closed during the weekend and on all major holidays; orders will not ship on those dates. Here’re the shipping details by country:
Please allow 1-3 business days of processing time, for the items to be prepared and sent out for delivery.
Here’re the shipping details by country, our shipping is 100% FREE.
Within the USA – 3-7 business days.
Australia – 4-7 business days.
The United Kingdom – 5-9 business days.
Canada – 7 – 13 business days.
New Zealand – 7 – 14 business days.
The Netherlands – 5 – 9 business days.
Rest of the World – 7 – 15 business days.
Zoozhop Aroma accepts returns or exchanges within the first 15 days of the online purchase date. If you’re not completely satisfied with your order in that time frame, you can email us at firstname.lastname@example.org to receive your FREE return label.
Your order must be returned in its original packaging and with all its complementary accessories. Your product must also be returned in the same condition it was received as we do reserve the right to deny a return or proportionately reduce the level of the refund if some of the original accessories are missing or the product has been clearly worn, used or damaged.
ESSENTIAL OILS RETURNS
Unfortunately, our essential oils orders are non-refundable due to the custom nature of the product.
We offer a 3-months warranty from the time of purchase. The warranty is limited to manufacturer’s defects or issues that are a result of a flaw in the product. If you feel your product meets these requirements, please email us at email@example.com with an explanation of the issue, photos of your product, and your order information.
Used products are not covered by the warranty.